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About us
Who Are We?
IKIGAI Digital is a Salesforce Partner. We are driven by the Japanese concept of 'Ikigai' - finding joy, fulfillment, and balance in the work we do.
Our passion for technology and commitment to excellence translate to solutions that exceed expectations. We value transparency, reliability, well-being, and we are dedicated to personal and professional growth.
Join us on a journey where technology meets purpose, and discover the difference dedication makes.
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Digital Experiences / Portals
At Ikigai Digital, we leverage Salesforce Experience Cloud to create tailored digital portals and sites that align with your brand and enables you to seamlessly integrate and fulfill processes with customers and partners, enriching collaboration and operational efficiency.
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Cloud Telephony
Ikigai Digital elevates (customer service) telephony with Amazon Connect and Salesforce Service Cloud Voice, enriching call experiences with advanced routing and AI. We bring deep expertise in every facet of cloud telephony, ensuring your phone channel excels in customer satisfaction and agent efficiency.
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Architecture
At Ikigai Digital, we build Salesforce ecosystems that are not just robust and scalable, but also performant, adaptable, and user-friendly. Emphasizing best practices and frameworks like Separation of Concerns and SOLID principles, we ensure architectures that support growth and change. All aimed at creating a foundation for lasting success and innovation.
What We Provide
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Implementations
Starting or Expanding with Salesforce? We cover all bases: new setups, upgrading or adding modules and re-implementations. Our delivery is straightforward, fitting both phased or more agile workflows.
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Consultancy
In need of experts on Service & Sales processes, customer portals, or Cloud Telephony? We provide both business and technical knowledge in these areas. We offer advice, support and roadmaps for your Salesforce implementation.
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Innovation
Looking to get even more out of your Salesforce implementation? We specialize in refining existing business processes and incorporating new ones, ensuring your platform continuously adapts and grows with your business.
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Custom Development
Need custom solutions? Our custom development services leverage Apex, LWC, and Flow to develop custom functionalities. We apply best practices and frameworks to ensure your solutions are sustainable and scalable.
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Assessments
Is your setup optimized? With our assessment services, we conduct in-depth evaluations to pinpoint areas for improvement, providing you with a clear action plan to increase efficiency and maximize your investment.
